IBM Turbonomic platform provides trustworthy automated actions.


Contribution

UX/UI Lead | User flow | UX Research | SEO Strategy | Project plan | Navigation | Wireframes | Competitive research

Core Team

Alex Ku | Carlos Ruiz | Kijoo Pyo | Judi Adolino

Challenge

Create a new site experience for the acquired product Turbonomic on ibm.com

— Observe external Turbonomic site content and page structure

— Optimizing paths to understand the product without talking to sales

— Envision the full digital experience

Action 1

External and internal audit

The team (Visual, UX, Writer and SEO) started by conducting an audit on both the external and internal Turbonomic site. The main focus of the audit was to analyze the site structure, product visual representations, content strategy and overall page goal. Once audit was complete we approached our stakeholders with our observations and best recommendations to move forward.

Action 2

Competitive research

Action 3

Turbo sitemap

As Turbonomic didn’t exist in the IBM.com ecosystem my responsibility was to figure out where and how Turbonomic fits best within the IBM ecosystem.

Action 4

Quick win

Action 5

Experience priorities

Action 6

Wireframes

Action 7

Decibel insights

Action 8

Overview long and short

Action 9

Decibel after shortened overview

Outcome

+90% in organic traffic engaged visits

+70% in sandbox responses